How do I order in the webshop?
You can order in a few simple steps:
1 - Search for your product (s) and place it in your shopping cart.
First, search for the products you want to buy.
You put these in the shopping cart by clicking on the big green "order" button. You can then continue shopping or continue ordering.
2 - Choose delivery or pick up
Choose whether you want to receive or collect your product from our warehouse
3 - choose your delivery country
Based on your chosen country, the payment options are shown and shipping costs are calculated.
4 - choose your payment method
Depending on the country, several payment options are possible. Choose your preferred payment method.
5 - If you have one, enter your discount code.
6 - Log in to your account
Do you already have an account with MXjunkie? Then log in to your account, ordering is then much faster.
No account yet? You can also order without an account, then we will still need your details. We recommend that you create an account so that you have all your orders in one place.
7 - The general conditions
Read the general terms and conditions carefully and if you agree accept them by clicking on the box behind "I agree .."
8 - Check and pay
You will now receive an overview of your order. Is everything correct? Is everything correct? Then you can now click on "BUY NOW" and payment will follow.
So ... that's all. You will receive a confirmation email and a status update "in process" within a maximum of 1 working day. If you do not receive it, please contact us!
Do I receive an order confirmation for my order?
Yes, You will receive an order confirmation immediately after placing your order
It is stated thereon;
- Which items and quantity you have ordered
- The item prices
- The possible shipping costs
- Your address and shipping information
- The order number of your order
- The payment method used
You will also receive our terms and conditions as a PDF file at the same time as this order confirmation.
How do I know if my order has been successfully completed?
If you have succesfully completed your order you normally will receive a status update within 24 hours (on working days). This means that your order was successful and we have received your payment. Your order is now being processed!
Have you not received a "in process" e-mail within 48 hours (on working days)? Then check the spam folder of your e-mail program. Have you not yet received a status update? Then contact us; we are happy to help you!
Is ordering also possible by telephone or e-mail?
Unfortunately, ordering by phone or email is not possible. You can only order through our webshop.
However, ordering through our webshop is not difficult. You have placed your order quickly and easily in a few steps.
More information can be found on this page under "How is ordering in the webshop?"
Do you need personal help with ordering via the website? Then contact us; we are happy to help you!
Do the prices shown on the webshop include VAT?
All prices listed on our webshop are in euros and include VAT and excluding any shipping costs.
In which language is the agreement concluded?
The order / agreement is concluded in the language that is displayed on the page at the time of clicking on "BUY NOW".
All further automatic communication, including order confirmation, status update and shipping information will take place in that chosen language.
The selected language can no longer be adjusted afterwards.
How do I receive the invoice for my order?
After your order (or part thereof) has been sent, you will automatically receive an invoice for the articles shipped.
It is therefore possible that you receive multiple partial invoices from your order.
This is only the case if partial deliveries take place, but then the total invoice amount will still be the same as the order amount paid.
Can I also place a business order?
Yes you can! While completing your order, you can tick the business box under "CUSTOMER TYPE". You can then enter your company name. And if you come from outside the Netherlands and you have a valid VAT number, you can also enter this. The VAT is then automatically transferred.
Payment is always made in advance.
- If you plan to order more often for business reasons, please contact us at info@mxjunkie.com
Is ordering online at MXjunkie safe?
Yes!
We work with a secure internet connection. Even with the safest form! Via the Extended Validation SSL connection, the transaction data is encrypted so that no one can secretly watch and the transaction is completely safe.
You can recognize the secure connection by the "lock" in your browser. You can click on this lock for more information about the connection and settings.
How can I pay my order?
We offer different payment methods.
- Paypal
- iDEAL (only in the Netherlands)
- Banccontact (only in Belgium)
- Giropay (only in Germany)
- Visa / Mastercard / Maestro
- Afterpay (only in the Netherlands and Belgium)
- Payment in advance / Banktransfer (you arrange the payment yourself through your bank to our bank accou
What if my payment was not successful?
If your payment was not successful, the order will not be processed. Only paid orders will therefore be processed.
Have you placed an order but the payment was unsuccessful or are you unsure whether it was successful?
Then contact us and we can inform you further, or you can see if a debit has taken place.
If a payment is not successful, you do not have to place a new order, but we can send you a new payment link.